Technical and Warranty Support.
We greatly value our partners and customers and are committed to providing comprehensive technical support, consulting services, and assistance in configuring your devices. Our experienced team is ready to help you resolve any issues related to device maintenance, configuration, or replacement.
Should you encounter questions or difficulties during operation, setup, or maintenance, please complete the provided support request form, including a detailed description of the issue. Our specialists will review your request promptly and respond as quickly as possible.
Please be aware that incomplete forms may result in delays or hinder our ability to address your inquiries effectively.
Warranty Information Reminder.
Please retain your proof of purchase and follow the warranty guidelines included with your device to ensure smooth processing of any warranty-related claims. Refer to your device documentation for specific warranty terms and conditions.
Warranty reminder for devices:
| Vendors, Products | Guarantee period |
| iStorage (all devises) | 3 years |
| Datalocker (DL4, Sentry Flash Drives K350) | 3 years |
| Kingston (series Ironkey except Keypad 200 and D500SM) | 5 years |
| Kingston IronKey Keypad 200 Series | 3 years |
| Kingston IronKey D500SM (only model with index SM) | 2 years |
| Kingston IronKey Vault Privacy 80 External SSD | 3 years |
| Tokens, Cards, Readers | 1 year |
Additional Warranty Information.
Serial numbers for delivered products are recorded electronically. A warranty certificate is provided upon the customer's request.
The warranty period begins from the date indicated on the proof of purchase. It is essential to retain this document. If you do not have this document, please contact us with the serial number, and we will be glad to assist you.
Warranty coverage and obligations do not apply to:
- Products with expired warranty periods;
- Products damaged due to improper storage or operation;
- Products showing evidence of unauthorized repairs or third-party intervention;
- Products with damaged, unreadable factory markings (model, batch number, serial number, etc.) or warranty seals from the manufacturer or supplier;
- Products with mechanical damages;
- Products damaged by fire, flood, or explosion.
Warranty obligations do not extend to:
- Software;
- Damage caused to other equipment used in conjunction with this product;
- Compatibility of this product with third-party hardware or software, including issues related to system configuration and driver installation;
- Consequential damages. The company is not responsible for any damages related to the use or inability to use the purchased product, including loss of profits, interruption of business operations, loss of data, or other losses.