Dataway Security OÜ, Estonia, 10621, Tallinn, Mustamäe tee 55, of.411. Registry code: 12214232, VAT number: EE101521284
| Bank: | Wise Europe SA | ||
| IBAN: | BE53 9675 2199 4853 | ||
| BIC: | TRWIBEB1XXX | ||
Payment Terms.
The payment policy applies to all entities and private located in the EU.
Accepted Payment Methods.
Bank Transfer (SEPA), Credit/Debit Cards (Visa, MasterCard), Digital Wallets (PayPaly).
Currency.
Payments shall be processed exclusively in Euro (EUR).
Payment.
- Payment is due immediately upon placement of the order, unless explicitly agreed otherwise.
- Credit terms, where provided, shall specify payment due dates clearly on invoices.
Invoicing.
- Invoices will be provided electronically to the email address specified during the order process.
- Paper invoices are available upon request.
Taxes.
- All prices include applicable VAT based on EU regulations. The applicable VAT rate will be clearly stated on invoices.
- Customers are responsible for providing valid VAT identification numbers when applicable.
Late Payments and Penalties.
- Late payments may incur interest charges in compliance with the EU Late Payment Directive (Directive 2011/7/EU).
- Administrative costs related to recovery of overdue payments will be charged additionally.
Payment Security.
All online payments are securely processed using SSL encryption and comply with EU Payment Services Directive (PSD2) regulations.
Refunds.
Refunds will be issued via the original payment method within 14 business days following approval of refund requests.
Dispute Resolution.
Payment disputes shall be resolved amicably through direct customer support communications. If unresolved, disputes will be escalated to relevant EU consumer protection authorities.
Delivery terms.
Our company provides reliable product deliveries to the following countries: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, and Sweden. If your country is not listed, please contact us directly for assistance.
Processing Time:
Orders placed before 12 PM CET (Central European Time) are processed the same business day. Orders placed after 12 PM CET or on weekends and public holidays will be processed the following business day.
Shipping Methods.
We offer the following shipping methods within the European Union:
- Standard Shipping (3–5 business days) - If the product is label as In Stock
- Standard Shipping (6-10 business days) - If the product is label as To Order
Delivery times are estimated from the date of shipment and may vary depending on the destination.
Please pay attention to the Delivery Time on the product page.
Tracking Your Order.
Upon shipment, you will receive a confirmation email with a tracking number and a link to track your shipment. Please allow up to 24-36 hours for tracking information to update.
Shipping Destinations.
We ship to Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, and Sweden. Note that deliveries to remote areas or islands might require additional time.
Customs and Taxes.
As shipments within the EU are intra-community deliveries, there are no additional customs duties. Prices shown on our website include VAT applicable in your country.
Undelivered or Returned Packages.
If a shipment is returned due to an incorrect address provided by the customer or non-delivery (recipient absence), the customer will be responsible for the re-shipping costs.
Lost or Damaged Packages.
In case your package is lost or damaged in transit, please contact us immediately at https://www.datawaysecurity.com/contact-us.
Provide details and photos (for damage claims), and we will assist you with the next steps, including arranging a replacement or refund.
Explanation of labels on the website:
In Stock
Products labelled "In Stock" are available for immediate shipment from our warehouse. Orders approved by our system are typically dispatched on the same or next business day. Delivery usually takes 3 to 5 business days. Should a delay occur due to increased demand, we will promptly inform you, and delivery could take two to three additional business days.
To Order
Products labelled "To Order" are sourced from our manufacturer's or supplier's warehouse. Typically, delivery takes approximately 6 to 10 business days, either from our Tallinn warehouse or directly from the supplier. Please be aware that delivery dates and quantities can sometimes be subject to sudden changes by our primary supplier.
Last Items in Stock
Products labelled "Last items in stock" have restricted availability in our warehouse due to regular fluctuations in inventory. We encourage customers with urgent or critical requirements to confirm availability by contacting us directly via email.
Temporarily Unavailable
Products labelled "Temporarily Unavailable" are currently out of stock, and we cannot confirm an exact delivery date. Please note prices may vary upon restocking. For updates regarding future availability, kindly contact us via email when the product is expected to be restocked.