Right of Withdrawal.
Under EU law, you have the right to cancel your order within 14 days from receiving the product without providing any reason. To exercise this right, you must inform us of your decision by email clearly stating your intent to withdraw from the order.
Return Procedure.
Products must be returned in their original condition, unused and in the original packaging, including all accessories, manuals, and documents provided with the product.
Refund Process.
Once we receive and inspect the returned product, we will notify you regarding the approval or rejection of your refund. Upon approval, a full refund, including standard shipping costs, will be processed within 14 days. Refunds will be made via the same method used for the original transaction.
Return Shipping.
You are responsible for the return shipping costs, unless the product was faulty or incorrectly supplied by us.
Exceptions.
We do not accept returns for personalized products, digital downloads, or sealed products opened after delivery for health or hygiene reasons, unless defective.
Damaged or Defective Products.
In case of receiving a defective or damaged product, please inform us immediately. We will replace the product or provide a full refund, including return shipping costs, after verification.
Contact Information.
For initiating returns or for any queries regarding returns, cancellations, or refunds, please contact our customer service at https://www.datawaysecurity.com/contact-us.
This term complies fully with EU consumer protection laws, including Directive 2011/83/EU on consumer rights.